FLIR Privacy Policy

Last updated: May 7, 2018

A.            Introduction

This Privacy Policy describes how FLIR collects and uses personal data in connection with customer interactions. One the one hand it describes how we collect and process your personal data via our website (see section B. below) and on the other it describes our collection and use of personal data with regard to other ways you can interact with us (see section C. below).

We would like to emphasize that we take the protection of your privacy and your personal data very seriously. FLIR aspires to operate with the highest level of integrity, seeks to conduct business and we process your Personal Data in accordance with all applicable data protection legislation, in all the markets within which FLIR operates.

In relation to personal data, this Privacy Policy explains:

•             what personal data we collect;

•             why we collect it;

•             how we use it;

•             how long we keep it;

•             how, with whom, and why we might share it;

•             how we protect and store it;

•             how you can obtain a record of it.

FLIR Privacy Policy terms

For your convenience and ease of reading this document, the following terms are shortened for the purposes of this Privacy Policy:

Term     Shortened form

FLIR Systems Inc.              FLIR, “we”, “us”, “our”

Any FLIR Website(s) or subdomains         Website(s)

Applications for mobile devices App

This Privacy Policy            Policy

B.            Website Privacy Policy

This section describes how we process personal data via our Website.

1.            Personal data we collect

1.1.         Personal data we collect through our Website

1.1.1      Personal data we collect when you visit a FLIR Website

 

Through the Sites: We collect information through the Sites, e.g., when you request a free trial or demo, register for a webinar, contact us, subscribe to our email newsletter, download content (e.g. whitepapers), or register to use our Sites. Offline: We collect information from you offline, such as when you attend one of our events, during phone calls with sales representatives, or when you contact a FLIR representative.

Through You: FLIR collects information such as your location or your preferred means of communication when you voluntarily provide it. Unless combined with Personal Data, this information does not personally identify you or any other user of the Sites. 

Information From Other Sources: In order to enhance our ability to provide relevant marketing, offers, and services to you, we obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties.
Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Sites (such as the Apps) you are using. Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. Marketo uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and for monitoring the regions from which you navigate to FLIR’s Sites.

Through Your Use of the Apps: When you download and use an App, we and our service providers track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

Through Cookies and Other Similar Technologies: "Cookies" include commonly used pieces of information in the form of small files that are placed on an individual’s device to enable the individual to more easily communicate and interact with the Sites. When you visit our Sites, we may send one or more cookies to your device. They enable us to store information about your device which helps us, amongst other things, to provide you with a good experience when you browse our Sites and enhance the level of services and functions provided. We also use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of our Sites and other websites. To do so, these companies may place or recognize a unique cookie or similar on your browser. FLIR recognizes automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions. Please review our Cookies Policy for more information.

By Aggregating Information: Aggregated Personal Data does not personally identify you or any other user of the Sites (for example, we may aggregate Personal Data to calculate the percentage of our users who have a particular telephone area code).

1.2          Purchasing products

Our website allows you to initiate purchases of FLIR products. Our web shop is operated by Digital River within all the markets where FLIR offers the opportunity for you to make an online purchase.

When you surf on our Website and place a product in your shopping cart, you are then transferred to the web shop site operated by Digital River.

You can find information on how Digital River processes your data when you purchase a FLIR product from them in Digital River’s own Privacy Policy, which is available here. https://www.digitalriver.com/corporate-policies/

1.3          Personal data we collect from third parties

We may also use and collect your personal data from other sources such as public registers or companies that provider specialist information or services to FLIR.

2.            Why do we collect and use your personal data?

2.1          We process the personal data as required to establish and fulfil a contract with you and to provide services you requested, for example if you register a FLIR product with us.

2.2          We further process personal data as required by FLIR to enable our business and pursue our legitimate interests, in particular, we use your data for the following purposes:

•             To manage and improve our Websites and Apps.

•             To help develop our Websites, product range, training services and IT systems.

•             To detect fraud and any other crime.

•             To interact with you upon your request.

•             To analyse how Website visitors use and browse the Website, how they view products, how they respond to advertising and offers presented on the Website, which all helps us understand what our customers want from FLIR.

•             To improve the services we can offer our customers.

2.3          We will only send you relevant and personalised marketing communications, if you have consented to receiving such communication. You have the right to withdraw your consent at any time. You can withdraw your consent e.g. by reaching out to us at PersonalDataManager@flir.com  with instructions to do so.  You can also reach out to us at the address below:

                FLIR Systems Trading Belgium BVBA

Luxemburgstraat 2

2321 Meer

Belgium

Phone: +32 (0) 3665 5100

Fax: +32 (0) 3303 5624

                In the case of electronic direct marketing emails, there are instructions in the bottom of the communication as to how you can be removed from our lists.

3.            What is the legal basis for our processing of your data?

We base the above-mentioned processing activities of your personal data on the following legal basis:

•             To establish and fulfil a contract with you, your personal data is processed based on a statutory permission under the GDPR.

•             To enable our business and pursue our legitimate interests, your personal data is processed so that we may fulfil your request to answer questions about products of interest to you, to provide access to training and other assets, and to assist with support, service, warranty, and product safety issues. 

•             Personalised marketing communication is sent to you based on your consent.

•             We collect personal data from third parties based on consent from clients who have requested information from us through a third party or vendor. 

4.            Sending marketing communication and managing your marketing preferences

4.1          We will only send you relevant and personalised marketing communications, if you have consented to receiving such communication. You have the right to withdraw your consent at any time. You can withdraw your consent e.g. by reaching out to us at PersonalDataManager@flir.com  with instructions to do so. 

                Alternatively, you can reach us at:

                FLIR Systems Trading Belgium BVBA

Luxemburgstraat 2

2321 Meer

Belgium

Phone: +32 (0) 3665 5100

Fax: +32 (0) 3303 5624

4.2          When you create an account with us, we will give you the opportunity to decide, if you want to receive marketing communication from us and which marketing communication you would be interested in.

You can change your preferences at any time after that, by logging into your account pages and expressing/modifying your communication preferences. You can also contact us on the details given below:

                PersonalDataManager@flir.com 

                FLIR Systems Trading Belgium BVBA

Luxemburgstraat 2

2321 Meer

Belgium

Phone: +32 (0) 3665 5100

Fax: +32 (0) 3303 5624

5.         Social Media Buttons

On our Website we use the following social media plug-ins: Facebook, Twitter, LinkedIn, Instagram, YouTube. The plug-ins can be identified by the social media buttons marked with the logo of the provider of the respective social media networks.

 

When you surf on one of our Website containing such plugin, your browser loads the plug-ins and social media buttons directly from the respective social media network and integrates them into the site. Through this process the respective social media network will receive the information that your browser has loaded one of our sites, even if you do not have a profile at the respective social network or are not currently logged into your profile. This information (including your IP address) is transmitted directly from your browser to a server, which may be located outside the European Economic Area and stored there.

 

If you are logged into your profile, the respective social network can immediately associate your visit to our Website with your profile. The social media network will receive further information, if you interact with the plug-ins we have integrated into our site (e.g. click on one of the buttons). You can prevent such association by logging out of your account before visiting our Website or by using one of the available blockers available as add-ons for your browser.

 

Information on the purpose and scope of data collection and its processing by social sites can be found in the respective data protection policies of these providers, where you will also find further information on your rights and options for privacy protection.

 

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA:https://www.facebook.com/privacy/explanation

Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA;https://twitter.com/privacy

Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA:https://help.instagram.com/155833707900388

LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA:http://www.linkedin.com/legal/privacy-policy.

YouTube YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA:https://www.youtube.com/static?template=privacy_guidelines

6.            Google Analytics

Our Website uses Google Analytics, which is a web analytics service provided by the third-party provider Google, Inc. (“Google”). Google Analytics is used for the purpose of evaluating your use of our Website, compiling reports on Website activity and other services relating to Website activity and internet usage. The information generated by the cookie about your use of the Website is usually transmitted to and stored by Google on servers in the United States. This transfer is covered by Google’s Privacy Shield certification and a separate data processing agreement that we have concluded with Google. On this Website we have also activated the IP anonymisation tool “gat._anonymizeIp();” provided by Google to help protect your privacy. This means that your IP address will automatically be shortened after it is collected so it can no longer be connected to you (see https://support.google.com/analytics/answer/2763052) For more information see https://support.google.com/analytics/answer/6004245?hl=de&ref_topic=2919631 (information on Google Analytics and data privacy).

7.            Data controller and affiliates with whom data is shared

The data controller for your personal data is is FLIR Systems Inc. 27700 SW Parkway Ave, Wilsonville OR 97070

503 498 3547

Your data might be shared with:

FLIR Belgium BVBA

FLIR Commercial Systems AB

FLIR Commercial Systems LLC

FLIR Commercial Systems, B.V.

FLIR Commercial Systems, Inc.

FLIR Detection, Inc.

FLIR Government Systems, Inc.

FLIR Integrated Imaging Solutions Germany, GmbH

FLIR Integrated Imaging Solutions Italy, Srl

FLIR Integrated Imaging Solutions U.S.A., Inc.

FLIR Maritime Pty Ltd.

FLIR Outdoor and Tactical Systems, Inc.

If you have requested additional support or have questions about products, we may share your data with a local FLIR, Raymarine, or Extech reseller who can assist you, and have signed data sharing agreements with FLIR.

8.            How do we share the personal data we collect?

FLIR does not share your personal data unnecessarily, or without a clearly defined purpose, and not without ensuring all the necessary protections are in place, to ensure FLIR meets all its legal obligations around the storage, transmission and processing of personal data, as set out by all relevant legislations within the markets that FLIR operates.

When we share your personal data, we do not allow any third-party partners to use it for their own marketing purposes. When we do share your personal data, you can be assured that it will only be shared with third-party partners who will protect your personal data as closely as FLIR does.

8.1          Affiliates

We may share your personal data Affiliates of FLIR, meaning any company, corporation or other entity that directly or indirectly controls, or is controlled by, or is under common control with FLIR so that they may assist you locally with the sale of one of our products, service, support, training, or other tasks that need local representation. FLIR’s internal access permissions are strictly controlled, and so FLIR also does not allow access to your personal data by FLIR employees, unless the employee requires access to fulfil their role and responsibilities.

8.2          Service Providers

Personal data may also be shared with third party service providers, who will process it on behalf of FLIR for the purposes above. FLIR only works with carefully selected Service Providers to carry out certain functions. FLIR does so, because these Service Providers are able to offer a specialist service that FLIR either cannot or is not yet able to offer itself. This might include website hosting, maintenance and call centre operation. We only share the personal data that enables our Service Providers to fulfil these tasks and services.

8.3          Sharing personal data with other organisations

We may share personal data with other organisations, under the following circumstances:

•             If the law or a public authority says we must share the personal data; or

•             To protect the safety of our employees, the public or FLIR property; or

•             Required to comply with a judicial proceeding, court order or legal process; or

•             In the event of a merger, asset sale, or other related transaction; or

•             For the prevention or detection of crime (including fraud).

9.            How do we protect and store the personal data we collect?

We recognise how important your personal data is to you, and we seek to take all reasonable measures to secure your personal data. We are fully committed to protecting the confidentiality and security of the personal data that you share with us.

We utilise computer safeguards, such as firewalls and data encryption, and we enforce physical access controls to our buildings and files, to keep this personal data safe. We only authorise access to those FLIR employees who need to access your personal data in order to carry out their job responsibilities.

•             We protect the security of your personal data while it is being transmitted, by encrypting it using Secure Sockets Layer (SSL).

•             We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

•             We will reveal only the last four digits of your credit card number when confirming an order.

Whilst we take all reasonable technical, physical and organisational precautions to ensure the safety of your personal data, no system is 100% secure, even when encrypted and the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website. Any transmission is at your own risk.

10.          Transferring your data

Your information may be transferred by any FLIR or FLIR partner company in any country, including countries outside of the European Economic Area (EEA), for processing, storage, administration or any other use stated in this Policy. The purposes and processing associated with any such transfer will comply with all applicable data protection regulations. Where information is transferred outside the EEA, and where this is to a FLIR affiliate or vendor in a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor's Processor Binding Corporate Rules. For further information on and/or a copy of the aforementioned safeguards, please contact us directly with your questions and concerns at PersonalDataManager@flir.com  

11.          How long we store your personal data

We will only keep your personal data for as long as is necessary to fulfil the purpose it was initially collected for. The length of time we store and utilize your personal data will therefore vary, depending on your initial contact with us.fterwards, we may retain data for an appropriate period to protect ourselves from legal claims, to administer our business, or to the extent permitted by applicable law, which may require us to hold your Personal Information for specific periods. We will delete your Personal Information, when you withdraw your consent, if there is no other legal ground for further processing (e.g. a statutory obligation to retain your Personal Data), or when you object to the processing in accordance with “Your Rights in Relation to Your Personal Information” (see below) or when we are obliged to delete it in accordance with an obligation under applicable law

•             F12.          Your rights

12.1        You may be entitled to ask FLIR for a copy of your information, to correct it, erase or restrict its processing, or to ask us to transfer some of this information to other organisations. You may also have rights to object to some processing activities, such as the profiling we may perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent (all requests as per this section are jointly referred to as “Individual Rights Requests”)

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data. In some instances, this may mean that we are able to retain data even if you withdraw your consent.

There is no charge for exercising these Individual Rights Requests. If you wish to submit one, then please put this request in writing, and direct it to the below address:

                FLIR Systems Trading Belgium BVBA

                Personal Data Manager

                Luxemburgstraat 2

                2321 Meer

                Belgium

                Phone: +32 (0) 3665 5100

                Fax: +32 (0) 3303 5624

We may require proof of identification before fulfilling Individual Rights Request, so please provide clear and easy means on communicating with you, so, if it becomes necessary, your identification can be confirmed quickly and easily, and so FLIR can meet its obligations in terms of the duration FLIR has to respond to any Individual Rights Request you make.

12.2        Where we require personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us.  In all other cases, provision of requested personal data is optional.

12.3        We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of marketing, you can get in touch with FLIR at PersonalDataManager@flir.com  

12.4        In the event you have unresolved concerns, you also have the right to complain to a data protection authority. The relevant data protection authority will be the data protection authority of the country that you reside in..

13.          Changes to this Privacy Policy

This Policy may, from time to time, change. Such amends might become necessary due to the need to keep the Policy up to date, given changes in FLIR business practice or in response to legislative changes, and whether they are international or national changes, and may be made without prior notice.

If there are any significant changes made to the use of your personal data, which differs from that which was stated at the time your personal data was collected, these changes will appear in this privacy statement as a notice.

14.          How can you contact us?

For any questions or concerns relating to this Privacy Policy, or our data protection practices, or to make an Individual Rights Requests, please contact us at:

                FLIR Systems Trading Belgium BVBA

                Luxemburgstraat 2

                2321 Meer

                Belgium

                Phone: +32 (0) 3665 5100

 

PersonalDataManager@flir.com  

C.            Privacy Policy for other interactions with you

This section describes how we process personal data we collect when you interact with us with us in other ways than through our website.

1.            Personal data we collect

1.1          Personal data we collect when posting on a FLIR related and/or controlled social platform

When you contact us via other methods, such as social media of the FLIR Community Forum, or we contact you, or you take part in a promotion, competition, survey, or questionnaire, we may collect:

•             Name

•             Postal address

•             Email address

•             Telephone number

•             Mobile/Cell number

•             Date of Birth

•             Gender

•             Username

•             Social media name

•             Details of emails you open and click on

•             Any feedback you provide to FLIR surveys and questionnaires

1.2          Personal data we collect when emailing a FLIR support email address

•             Name

•             Postal address

•             Email address

•             Telephone number

•             Username

•             Password

•             Mobile/Cell number

•             Product owned

1.3          Personal data we collect when telephoning a FLIR support line

•             Name

•             Postal address

•             Email address

•             Telephone number

•             Username

•             Password

•             Mobile/Cell number

•             Product owned

1.4          Personal data we collect when visiting a FLIR stall at a trade show

•             Name

•             Postal address

•             Email address

•             Telephone number

•             Job title

1.5          Personal data we collect when becoming a FLIR distributor

•             Name

•             Postal address

•             Email address

•             Telephone number

•             Job title

1.6          Personal data we collect when attending a training session facilitated/run by FLIR

•             Name

•             Postal address

•             Email address

•             Telephone number

•             Job title

1.8          Personal data we collect when entering a FLIR competition

•             Name

•             Postal address

•             Email address

•             Telephone number

•             Job title

2.            Purpose

We process this personal data for the following purposes:

Your data is processed so that we may support your request to learn about,          purchase, learn to operate, and support your purchase of a FLIR product.

3.            Legal Basis

We base the above-mentioned processing activities of your personal data to deliver to you the legitimate business interactions and interests.

4.            Miscellaneous

Your personal data is shared, transferred and protected as described in sections B.7 through B.10 above and we keep your personal data for the duration as described in section B.11. You have the same rights as laid out in section B.12 above and can contact us as mentioned in B.14. Section B.13 applies accordingly.